Careers at Knipp Services

Knipp Equipment Sign

A Locally-Owned Commercial HVAC Company Serving Wichita and Kansas

Positions

Job Title: Service Technician
Department: Service Department
Reports To: Service Team Leader
FLSA Status: Non-Exempt
Primary Role: With safety being our top priority, the service technician will be responsible for operating, repairing, and maintaining equipment including: HVAC equipment, building control system, systems involving electric and pneumatic air flow, water flow, gas/electric heating and cooling equipment, boilers, valves, apparatus and lines used in the distribution of heated, chilled or processed water, computerized building management system, variable frequency drive units, and computerized Maintenance Management System.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These include the following. Other duties may be assigned.

  • Responsible for servicing products and equipment on assigned projects and ensuring customer satisfaction
  • Uses a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
  • Identifies, analyzes, diagnoses, and repairs systems and products.
  • Performs preventative maintenance, site surveys, replacement, and modifications as needed or requested by customers.
  • Prepares for on-site installation and repairs by examining building layout, anticipating difficulties, gathering materials and coordinating on-site work, as necessary.
  • Maintains equipment by inspecting for signs of wear.
  • Represents the company by serving as a direct customer contact. 
  • Assists in ordering  parts to order for repairs and timeliness of need
  • Documents work by completing paperwork on each job, including daily time, progress, and duration; and maintaining files.
  • Records parts, material, labor, subs and other cost data per assignment and returns unused resources.
  • Turns in all required paperwork and reports in a timely manner.
  • Read and interpret product specifications and experience in working with building specifications, drawings and designs
  • Flexibility to work overtime/weekends as necessary

Measurement:

  • All Ops Schedules will be completed within time, scope and budget limits.
  • Internal and external customers will be contacted periodically and their customer service will be measured by various customer feedback measures including face to face interviews, phone surveys, and written surveys.
  • Performance reviews will be conducted annually.

 CUSTOMER SERVICE

  • Provide responsive customer service. Answer customer calls and correspondence quickly and pleasantly.  Communicate with customers in a friendly, professional, and patient manner. 
  • Perform all duties with the goal of building and maintaining long-term customer relationships.
  • Immediately address any customer’s concern.  Request the involvement of other Company personnel as required.  Notify Area Service Team Leader of any major concerns and the action taken to resolve it.

Measurement:

  • Internal and external customers will be contacted periodically and their customer service will be measured by various customer feedback measures including face to face interviews, phone surveys, and written surveys.

 TEAMWORK

  • Demonstrate and promote a spirit of cooperation and teamwork throughout the Company.
  • Continually look for ways to improve our processes and ability to serve our customers effectively.
  • Improve personal performance on a continual basis.  Suggest training programs or other opportunities for improvement to Area Service Team Leader as they apply.

 SAFETY

  • Use safe work practices.
  • Notify Team Leader or Safety Coordinator of any unsafe conditions.
  • Proper PPE equipment must be used at all times. 

Measurement:

  •  Individual and Team safety is evaluated daily.

 SUPERVISORY RESPONSIBILITIES

  • This job has no supervisory responsibilities.

 QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 EDUCATION and/or EXPERIENCE

  • Associate’s Degree or equivalent from a Technical / Trade School with a certificate in Heating, Ventilation, and Air Conditioning or two (2) years related experience; or equivalent combination of education and experience. 
  • Knowledge of Microsoft Office software. 
  • Ability to read and comprehend blueprints and electrical schematics

 LANGUAGE SKILLS

  • Ability to read and comprehend simple instructions, short correspondence, and memos. 
  • Ability to write simple correspondence. 
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

 CERTIFICATES, LICENSES, REGISTRATIONS

  • Valid Driver’s License and excellent driving record required
  • EPA Universal Certification, Professional License Preferred (e.g. HVAC Journeyman, Boiler Operator, Gas Installer, etc.)

 PHYSICAL DEMANDS 

  • While performing the duties of this job, the employee is regularly required to stand, use hands and fingers to handle or feel, and talk or hear. 
  • The employee frequently is required to walk; reach with hands and arms; and stoop, kneel, crouch or crawl and climb ladders.
  • The employee is occasionally required to sit. 
  • The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. 
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 WORK ENVIRONMENT

  • This position requires working outdoors, in mechanical/equipment rooms and possible extreme weather conditions. 
  • While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and heavy equipment. 
  • The employee is frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; risk of electrical shock (high voltage); and vibration. 
  • The employee is occasionally exposed to toxic or caustic chemicals, extreme cold, and extreme heat. 
  • The noise level in the work environment is usually loud.

 COMMITMENT LIMITATIONS

  • May not make a non-budgeted, emergency expenditure or commitment of the Company in excess of $250.00.

 BUSINESS BEHAVIOR / ANTI-TRUST

  • Do not discuss with competition (includes other Trane Service/Parts Companies and manufacturing representatives):
  • Company price, costs, profits, or terms of sale.
  • Person or companies with whom Trane, Trane Service/Parts Companies/Teams, New System Sales will or will not do business.
  • Geographical areas of operations.

 CONFIDENTIALITY / CONDUCT

  • May not divulge any confidential personal/corporate policy.  This includes discussion of performance reviews or salary.
  • Will not engage in gossip or other unprofessional conduct.
  • May not make changes in his/her Job Description, Standards of Performance or quarterly objectives without consultation with Team Leader.

 HOW TO APPLY

Qualified applicants should send their resume to Christian Knipp by email at cbknipp@trane.com, by fax at 316-265-1974 or by mail at Knipp Services, c/o Christian Knipp, PO Box 595, Wichita, KS 67201.