Commercial HVAC Equipment

8 blindingly obvious reasons why your building needs a service agreement

Wednesday, April 25 2018 8:53 AM
By Jon Goering

 A service agreement means your building systems will be cared for by a qualified industry professional.

One of the best things you can do for your heating and cooling systems as a building owner is preventative maintenance through a service agreement.

A service agreement means your building systems will be cared for by a qualified industry professional, someone who knows how they should operate and can identify potential problems before they become full-blown crises.

But isn’t that expensive?

Not necessarily.

While service agreements do cost money, being proactive with your system maintenance can save you 12 to 18 percent of your budget.

To illustrate the point, check out these eight benefits of a service agreement:

  • Maintenance documentation – Recording important information about how your system is operating provides a roadmap that a service professional can use throughout the life of the service agreement. There are an ebb and flow to how systems operate, and any deviations will be noted and corrections made. Documentation provides proof that the work has been done to your system, much like recording maintenance work on your vehicle.

  • Communication – Not only does the service work performed on your systems get documented, your service professional will share with you what was done during the visit. You stay informed. This allows you to plan and budget for any future maintenance work that needs to be done. 

  • Scheduled maintenance visits – Your service professional will let you know when he or she will be at your site to perform maintenance work before the intense heat or cold arrives. This eliminates the hassle of trying to schedule a visit when service providers are too busy to get there.

  • Priority service – In many instances, having a service agreement makes you a priority customer, meaning you move to the top of the list when you need maintenance work done outside the scope of your service agreement. It’s a wonderful perk to have when the temperature outside has reached 100 degrees and you have no air conditioning!

  • Better rates – Enjoy a better hourly rate with a service agreement compared to hiring a service professional only on an as-needed, hourly basis.

  • Extend equipment life – Just like anything mechanical, routine maintenance on your commercial heating and cooling systems extends their life. Considering major repairs cost significant money and replacement even more, you’ll enjoy savings over time by being proactive.

  • Save money – Much like extending the life of your equipment saves you money, systems that operate at peak efficiency save you money on operational costs. So keep that chiller or rooftop system tuned and running like the hot rod it was designed to be!

  • Fix before fail – A service professional who knows your building’s systems becomes familiar with how they operate and can identify potential problems before they become major disasters. It’s no different than your auto mechanic suggesting you change your brake pads in six months before you have no brakes.

Service agreements differ in scope, and so it’s important that you choose one that’s right for your building.

You may need only two visits annually – once in the spring and once in the fall – to prepare your systems for heating and cooling systems.

Maybe you need an agreement where a service professional visits quarterly. Or perhaps you are a hospital or industrial facility where downtime cannot be tolerated. In that case, maximum service coverage is necessary.

Other service agreements allow for a service professional to access your system remotely to log activity and make any needed changes. This saves you the cost of travel fees if a technician doesn’t need to be dispatched.

When choosing a service professional, don’t be bashful – ask questions! There’s no such thing as a dumb question, especially when it comes to your building’s systems. The health and comfort of the people inside your building depend on it!

You might ask questions such as how long maintenance visits will take, will the contractor inform you of potential issues, and what can be done to improve your system’s performance.

Consider the long-term benefits of a service agreement for your building’s heating or cooling systems. You’ll receive consistent, reliable care, and your equipment will operate as it was intended, extending its life and saving you operational expenses.

Are you considering a service agreement for your facilities but don’t know what to choose? Do you have questions you’d like answered before committing? For more information, please contact Jonathon Goering by email or phone at 316-265-9655.

Knipp Services works with commercial and industrial building owners to lower operational expenses and increase building comfort.

We provide services that enable owners to have high-performance buildings. “Making Buildings Better” sums up the mission statement of Knipp Services.

Knipp Services is the Trane commercial sales representative for the majority of Kansas.


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