Careers at Knipp Services

Knipp Equipment Sign

A Locally-Owned Commercial HVAC Company Serving Wichita and Kansas

Positions:

  

JobTitle: Service Resource Coordinator
Department: Service
PreparedDate: 9/21/17

JOB DESCRIPTION: To provide excellent coordination of all scheduled and emergency service calls. Responsible for delivering positive, polished and professional interaction with customers, interoffice personnel and service mechanics at all times. To provide prompt and accurate invoicing for all work completed.

ESSENTIAL RESPONSIBILITIES AND FUNCTIONS

  • Coordinates and schedules all service work for maintenance, quoted work, time and material, warranty, start-ups, emergency calls, training, meetings, on-call, and any other directed activities
  • Ensures that all calls are properly entered in the dispatch software system
  • Ensures all field schedules are updated and properly maintained
  • Ensures proper information is obtained and entered for all service calls
  • Ensures proper information is provided to the service mechanics to achieve proper execution, maximize utilization, and deliver superior customer satisfaction
  • Oversight for procurement of needed materials and supplies
  • Maintain a positive attitude and communicate professionally for all customer inquiries including, but not limited to, customer complaints, and re-directing service mechanics in a fast-paced, changing environment
  • Reviews documentation from service mechanics, vendors and customers to ensure proper filing, accounts payable, cost moves and billing are completed in a timely manner
  • Reviews all tasking and open work orders to ensure timely and required work is performed
  • Provide proactive follow up with customers, service mechanics and inter-office to ensure outstanding issues are resolved and all commitments and expectations are met or exceeded
  • Works with service mechanics,mangers and / or supervisors to resolve issues / problems in the field and helps provide solutions to improve on-going procedures
  • Provides timely and accurate billing of T&M and quoted work
  • Prioritizes workload and request to ensure customer and employee satisfaction are delivered
  • Approves and process payroll for Service Technicians
  • Creating customer site files as needed
  • Enters data in software system to ensure proper billing rate and markup information are accurate and up to date
  • Create invoices for all types of work
  • Issue purchase orders for job materials
  • Manage open call list / billing journal review

EDUCATION & EXPERIENCE

  • High School Diploma or equivalent required
  • Bachelor’s degree preferred. Technical school or Associates degree a minimum
  • 2-3 years experience in dispatch coordination and customer service call handling in a fast-paced, high-volume environment in a related technical industry
  • HVAC industry experiences a plus
  • Background in Business Administration helpful
  • 3 years prior Service Coordination experience in the HVAC industry preferred
  • Minimum of 2 years experience working in a professional office environment

  REQUIRED EDUCATION

  • Must be able to multi-task in high-stress situations
  • Must be able to communicate effectively in person, by phone, and through written communication
  • Exceptional customer service skills
  • Mature, credible and comfortable in dealing with customers and vendors.
  • Strong organizational skills
  • Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.
  • Strong computer skills a must
  • Proficient with Microsoft Office / Word / Excel / Access
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from customers, field technicians, and supervisors

 HOW TO APPLY

Qualified applicants should send their resume to Christian Knipp by email at christian.knipp@knippservices.com, by fax at 316-265-1974 or by mail at Knipp Services, c/o Tom Schmidt, PO Box 595, Wichita, KS 67201. 


-----------------------------------------------------------------------------------------------------------------------------------------------


Job Title: BAS Project Manager

Department: BAS
Date Posted: 9/11/17

JOB DESCRIPTION: Manage any construction or turnkey projects that require subcontractors or many intercompany departments. Insure that the project is completed on time, in budget and meets the expectations of the client.

ESSENTIAL RESPONSIBILITIES AND FUNCTIONS

  • Insure all project administration is begun, current, correct and complete
  • Meet with the project owner or their representative to make sure we/they understand the project expectations and begin a basic project schedule. Meet with the client on a regular basis to keep them informed
  • Purchase all major equipment items
  • Meet with subcontractors and negotiate final agreements. Issue subcontracts, insure all subcontractors and or other company divisions understand the project and or expectations and continually monitor the project for compliance
  • Prepare and submit timely billing
  • Insure that safety rules are followed and insure that safety is of utmost importance
  • Visit the job site on a regular basis in order to monitor progress of project
  • Review on a timely basis the project budget to actual and anticipated costs
  • Negotiate any change orders or extra work
  • Handle the day to day project issues that turn up
  • Prepare all project close out documentation and issue all warranty letters and turnovers
  • Perform any other related duties as required or assigned

 QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

EDUCATION & EXPERIENCE

Technical degree required in such disciplines as law, engineering, etc., plus 5 years related experience and / or training, and 3 years related management experience, or equivalent combination of education and experience.

RESPONSIBILITY FOR FUNDS, PROPERTY, & EQUIPMENT

SUPERVISORY RESPONSIBILITIES

COMMUNICATION SKILLS

Ability to write reports, business correspondence, and policy/procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane, algebra, solid geometry and trigonometry.

CRITICAL THINKING SKILLS

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 

SUPERVISION RECEIVED

Under administrative direction, setting up own standard of performance. Virtually self-supervising. Reports to senior management of the organization. 

PLANNING

Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work, in addition, the organization and delegation of work operations for a group of employees engaged in widely diversified activities. 

DECISION MAKING

Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance, either of which would affect the work operations of large organizational component and the organization's clientele. 

MENTAL DEMAND

Intense mental demand. Operations requiring sustained directed thinking to analyze, solve, or plan highly variable, administrative, professional, or technical tasks involving complex problems or mechanisms. 

ANALYTICAL ABILITY/PROBLEM SOLVING

USE OF MACHINES, EQUIPMENT, AND/OR COMPUTERS

Occasional use of highly complex machines and equipment; specialized or advanced software programs. 

ACCURACY

Probable errors would normally not be detected in succeeding operations and could possibly affect organization-patron relationship, involve re-work, or additional expenditures in order to properly resolve the error. The possibility of such errors would occur quite frequently in performance of the job. May also cause inaccuracies or incomplete information that would be used in other segments of the organization as a basis for making subsequent decisions, plans, or actions. 

PUBLIC CONTACT

Extensive contacts with various diversified sectors of the public environment; wherein, the contacts are of major importance and failure to exercise proper judgment can lead to substantial losses to the organization. 

EMPLOYEE CONTACT

Continuous contacts frequently involving difficult negotiations which require a well-developed sense of strategy and timing. Involves contacts with senior level internal officials. 

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated. 

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated. 

SOFTWARE SKILLS REQUIRED

Intermediate: Database, Spreadsheet

Basic: Contact Management, Word Processing/Typing 

ADDITIONAL INFORMATION

Not indicated.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

 While performing the functions of this job, the employee is regularly required to talk or hear; frequently required to stand, walk, sit, use hands to finger, handle, or feel; and occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception; and ability to adjust focus.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the functions of this job, the employee is occasionally exposed to risk of electrical shock, work near moving mechanical parts, work in high, precarious places, outdoor weather conditions. The noise level in the work environment is usually loud.

HOW TO APPLY

Qualified applicants should send their resume to Tom Schmidt by email at tom.schmidt@knippservices.com by fax at 316-265-1974 or by mail at Knipp Services, c/o Tom Schmidt, PO Box 595, Wichita, KS 67201. 

 

-----------------------------------------------------------------------------------------------------------------------------------------------

 

Job Title: BAS Technician
Department: BAS
Date Posted: 9/11/17

JOB DESCRIPTION:To provide exceptional customer service to internal and external customers by meeting customer needs and commitments through the overall performance and execution of BAS service agreements, BAS retrofit projects, and system service. Develop customer relationships with building owners, work in coordination with the BAS service team leader and direct sales team in developing system solutions, and increasing the BAS service agreements.

ESSENTIAL RESPONSIBILITIES AND FUNCTIONS

  • Fulfill BAS service contract obligations effectively and efficiently
  • Maintain relationships with existing customers and develop new customer relationships
  • Perform warranty work to include attending warranty handoff meetings when needed, and visit warranty sites
  • Provide field technical support which may include jobsite visits to provide mentoring, or help other technicians
  • Install, program, and validate all DDC systems including advanced complex systems
  • Be responsible for installation, programming, and validation of moderate to advanced BAS Retrofit projects and be responsible for time, scope and budget for all projects
  • Take project lead role as needed on BAS retrofit projects or BAS contracting and plan all work accordingly with the BAS service team leader
  • Assist in layout, and engineering of projects as needed with engineers or BAS service team leader
  • Responsible for completing and turning in all service reports, inspection sheets, project paperwork and timesheets in a timely manner
  • Will plan forecasted work and schedule as needed with the customer service representatives
  • Dress appropriately and within the company guidelines to represent a professional service
  • Maintain company vehicle cleanliness, tools, and safety equipment

SAFETY

  • Use safe work practices in the office and promote safe practices in the field
  • Notify your Team Leader of any unsafe conditions

SPECIAL SKILLS

  • Advanced HVAC mechanical systems and controls troubleshooting
  • Have good integration skills to DDC systems other than Trane
  • Excellent project management skills
  • Must have excellent speaking and organizational skills
  • Be able to follow directions and work well with others including the sales and management team
  • Be motivated and be able to motivate others
  • Exceptional customer service skills

SUPERVISORY RESPONSIBILITIES

  • This job has no supervisory responsibilities

HOW TO APPLY

Qualified applicants should send their resume to Tom Schmidt by email at tom.schmidt@knippservices.com by fax at 316-265-1974 or by mail at Knipp Services, c/o Tom Schmidt, PO Box 595, Wichita, KS 67201. 

 

-----------------------------------------------------------------------------------------------------------------------------------------------

 

Job Title: HVAC Controls Electrician
Department: BAS
Date Posted: 9/11/17

JOB DESCRIPTIONS Performing commercial electrical work, installing new and repairing existing HVAC and Low Voltage Control systems while maintaining compliance with OSHA, and state local electrical codes. Must be able to work under pressure to meet project schedules and deadlines.

ESSENTIAL RESPONSIBILITIES AND FUNCTIONS

  • Install HVAC Control devices (relays, CTs, Static Pressure devices, FZ stats, damper actuators, etc.)
  • Measure, cut, bend, thread, etc. and install wire and electrical cable systems, conduit systems and other wire systems
  • Perform trenching and excavating work. Install underground conduit as needed
  • Feed to, pull into, and terminate wire and cable within control panels and VFDs, hook up end devices, label wiring; ability to dress control panels and make them neat is expected
  • Splice and terminate wires at junction points
  • Use industry related hand tools and power tools
  • Assist with training other employees
  • Communicate clearly and effectively with Foremen and crew members
  • Demonstrate the highest level of professionalism and courtesy when interacting with colleagues, customers and vendors
  • Clean up job site daily
  • Perform all duties as assigned
  • Adhere to all Knipp Services’ safety policies and procedures

BASIC MINIMUM QUALIFICATIONS

  • Minimum 2 years of experience doing electrical installation such as wire pulling & conduit installation
  • Ability to install HVAC and Low Voltage Controls systems.
  • Any DDC Controls Training is a Plus
  • Ability to verify compliance and functionality of installations
  • Must be able to work independently, and as a team member
  • Excellent communication and interpersonal skills, flexibility in schedule in order to meet hard deadlines
  • Must be results oriented with a proven ability to meet deadlines
  • Must wear required personal protective safety equipment

PHYSICAL DEMANDS

  • Lift 50 lbs
  • Pull 50 lbs. of force
  • Ladder climbing, wire pulling and conduit pulling
  • Bend, reach, squat, stoop or kneel while wearing a 20 lbs. tool belt
  • Maintain a standing position for long periods of time while performing repetitive actions

REQUIRED EDUCATION

  • High school or equivalent

REQUIRED EXPERIENCE

  • 2 years HVAC

HOW TO APPLY

Qualified applicants should send their resume to Tom Schmidt by email at tom.schmidt@knippservices.com by fax at 316-265-1974 or by mail at Knipp Services, c/o Tom Schmidt, PO Box 595, Wichita, KS 67201. 

 

-----------------------------------------------------------------------------------------------------------------------------------------------

 

Job Title: Account Manager
Department: Service
Reports To: Service Sales Leader
Date Posted: 8/24/17

Job SummaryKnipp Services is looking for Account Managers across the State of Kansas to cultivate relationships with our existing clients and to identify new opportunities.

Essential Functions

  • Conducts formal sales call plan in geographical territory to deliver sales revenue to ensure base growth and customer retention goals are met
  • Drives the account management process for new and existing clients, which includes identification and execution of new or additional services to best meet needs of the customer

Special Requirements

  • Valid driver’s license
  • Regular Travel Requirements

Working Conditions

  • This position is approximately 85% - 95% out of the office, in customers’ offices, jobsites or equipment rooms
  • Assigned accounts will be in the State of Kansas
  • Position will require automobile travel based on assigned customers.
  • Occasionally requires working outdoors and in mechanical / equipment rooms

 Physical Requirements

  • A regular workday requires sitting, standing, walking, and using hands to operate computer keyboard and telephone
  • Occasional climbing required
  • Good speaking, hearing and vision required

 Education and / or Experience

  • Bachelor’s degree and/or equivalent experience in HVAC is preferred
  • 3-5 years in HVAC/Energy industry preferred or equivalent experience in account management role
  • Ability to clearly communicate and develop relationships is required
  • Experience in effectively understanding and presenting information, and responding to questions from groups of customers, managers, and the general public
  • Successful completion of sales-specific training programs preferred
  • Working knowledge of Microsoft office products and office equipment required

 Personal Characteristics: (the following abilities / skills are necessary, but not limited to, for succeeding in this position)

  • Sales oriented
  • Excellent oral, listening, and written communication skills
  • Presentation skills
  • Self-initiative
  • Team player
  • Technically oriented
  • Organized
  • Assertive

 Exceptional Customer Service

  • Provide Gold Standard customer service. Be reliable, be responsive, make customers feel valued, be empathetic, and be competent
  • Return all customer inquiries within 24 hours.  Answer customer calls and e-mail quickly, thoroughly and, pleasantly. Communicate with customers in a friendly, professional, and patient manner 
  • Perform all duties with the goal of building and maintaining long-term customer relationships
  • Immediately address any customer’s concern.  Request the involvement of other Company personnel as required.  Notify Team Leader of any major concerns and the action taken to resolve it
  • Never say or act as though something is not your job
  • Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
  • Provide backup support for other team members
  • Continually look for ways to improve our processes and ability to serve our customers effectively
  • Improve your personal performance on a continual basis, and suggest training programs or other opportunities for improvement to your Team Leader as they apply
  • Practice Shared Values

Teamwork 

  • Accountability – Take responsibility for our teams actions
  • Integrity – Never touch a dishonest dollar
  • Performance Excellence – Exceed our clients’ expectations
  • Innovation – Search for a better solution
  • Teamwork – Recognize that the group is stronger than any one entity
  • Use safe work practices in the office and promote safe practices in the field
  • Complete required safety training on time
  • Proper PPE equipment must be used at all times within industrial facilities and in construction zones 
  • Notify Team Leader or Safety Director of any unsafe conditions
  • Comply with all customer safety requirements during jobsite visits
  • Must have neat personal appearance
  • Must be courteous and diplomatic
  • Business is to be conducted with the highest level of personal integrity
  • Maintain a positive demeanor – keep a smile on your face and “in your voice”
  • Continue education for professional and personal growth

Safety

  • Use safe work practices in the office and promote safe practices in the field
  • Complete required safety training on time
  • Proper PPE equipment must be used at all times within industrial facilities and in construction zones 
  • Notify Team Leader or Safety Director of any unsafe conditions
  • Comply with all customer safety requirements during jobsite visits

Other Responsibilities

  • Must have neat personal appearance
  • Must be courteous and diplomatic
  • Business is to be conducted with the highest level of personal integrity
  • Maintain a positive demeanor – keep a smile on your face and “in your voice”
  • Continue education for professional and personal growth

HOW TO APPLY

Qualified applicants should send their resume to Tom Schmidt by email at tom.schmidt@knippservices.com by fax at 316-265-1974 or by mail at Knipp Services, c/o Tom Schmidt, PO Box 595, Wichita, KS 67201. 

 

-----------------------------------------------------------------------------------------------------------------------------------------------

 

Job Title: Service Technician
Department: Service Department
Reports To: Service Team Leader
FLSA Status: Non-Exempt
Primary Role: With safety being our top priority, the service technician will be responsible for operating, repairing, and maintaining equipment including: HVAC equipment, building control system, systems involving electric and pneumatic air flow, water flow, gas/electric heating and cooling equipment, boilers, valves, apparatus and lines used in the distribution of heated, chilled or processed water, computerized building management system, variable frequency drive units, and computerized Maintenance Management System.

HOW TO APPLY

Qualified applicants should send their resume to Tom Schmidt by email at tom.schmidt@knippservices.com by fax at 316-265-1974 or by mail at Knipp Services, c/o Tom Schmidt, PO Box 595, Wichita, KS 67201.