Careers at Knipp Services

Knipp Equipment Sign

A Locally-Owned Commercial HVAC Company Serving Wichita and Kansas

Positions:

  

Job Title: BAS Technician
Department: Controls
Reports To: Operations Manager

JOB DESCRIPTION:

To provide exceptional customer service to internal and external customers by meeting customer needs and commitments through the overall performance and execution of BAS service agreements, BAS retrofit projects, and system service. Develop customer relationships with building owners, work in coordination with the BAS service team leader and direct sales team in developing system solutions, and increasing the BAS service agreements.

 

ESSENTIAL RESPONSIBILITIES AND FUNCTIONS:

  • Fulfill BAS service contract obligations effectively and efficiently.
  • Maintain relationships with existing customers and develop new customer relationships.
  • Perform warranty work to include attending warranty handoff meetings when needed, and visit warranty sites.
  • Provide field technical support which may include jobsite visits to provide mentoring, or help other technicians.
  • Install, program, and validate all DDC systems including advanced complex systems.
  • Be responsible for installation, programming, and validation of moderate to advanced BAS Retrofit projects and be responsible for time, scope and budget for all projects.
  • Take project lead role as needed on BAS retrofit projects or BAS contracting and plan all work accordingly with the BAS service team leader.
  • Assist in layout, and engineering of projects as needed with engineers or BAS service team leader.
  • Responsible for completing and turning in all service reports, inspection sheets, project paperwork and timesheets in a timely manner.
  • Will plan forecasted work and schedule as needed with the customer service representatives.
  • Dress appropriately and within the company guidelines to represent a professional service
  • Maintain company vehicle cleanliness, tools, and safety equipment.

SAFETY:

  • Use safe work practices in the office and promote safe practices in the field.
  • Notify your Team Leader of any unsafe conditions.

SPECIAL SKILLS:

  • Advanced HVAC mechanical systems and controls troubleshooting.
  • Have good integration skills to DDC systems other than Trane.
  • Excellent project management skills.
  • Must have excellent speaking and organizational skills.
  • Be able to follow directions and work well with others including the sales and management team.
  • Be motivated and be able to motivate others.
  • Exceptional customer service skills.

SUPERVISORY RESPONSIBILITIES:

  • This job has no supervisory responsibilities.

 

HOW TO APPLY

Qualified applicants should send their resume to Steve Southern by email at steve.southern@knippservices.com or Robby Jenkins at robby.jenkins@knippservices.com, by fax at 316-265-1974, or by mail at Knipp Services, c/o Steve Southern, PO Box 595, Wichita, KS 67201. 

 

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Job Title: Account Manager

Department: Service
Reports To: Service Sales Leader

Job SummaryKnipp Services is looking for an Account Manager to serve rural Northeast Kansas (Lawrence, Topeka, Manhattan, Emporia areas) to cultivate relationships with our existing clients and to identify new opportunities.

Essential Functions

  • Conducts formal sales call plan in geographical territory to deliver sales revenue to ensure base growth and customer retention goals are met
  • Drives the account management process for new and existing clients, which includes identification and execution of new or additional services to best meet needs of the customer

Special Requirements

  • Valid driver’s license
  • Regular Travel Requirements

Working Conditions

  • This position is approximately 85% - 95% out of the office, in customers’ offices, jobsites or equipment rooms
  • Assigned accounts will be in the State of Kansas
  • Position will require automobile travel based on assigned customers.
  • Occasionally requires working outdoors and in mechanical / equipment rooms

 Physical Requirements

  • A regular workday requires sitting, standing, walking, and using hands to operate computer keyboard and telephone
  • Occasional climbing required
  • Good speaking, hearing and vision required

 Education and / or Experience

  • Bachelor’s degree and/or equivalent experience in HVAC is preferred
  • 3-5 years in HVAC/Energy industry preferred or equivalent experience in account management role
  • Ability to clearly communicate and develop relationships is required
  • Experience in effectively understanding and presenting information, and responding to questions from groups of customers, managers, and the general public
  • Successful completion of sales-specific training programs preferred
  • Working knowledge of Microsoft office products and office equipment required

 Personal Characteristics: (the following abilities / skills are necessary, but not limited to, for succeeding in this position)

  • Sales oriented
  • Excellent oral, listening, and written communication skills
  • Presentation skills
  • Self-initiative
  • Team player
  • Technically oriented
  • Organized
  • Assertive

 Exceptional Customer Service

  • Provide Gold Standard customer service. Be reliable, be responsive, make customers feel valued, be empathetic, and be competent
  • Return all customer inquiries within 24 hours.  Answer customer calls and e-mail quickly, thoroughly and, pleasantly. Communicate with customers in a friendly, professional, and patient manner 
  • Perform all duties with the goal of building and maintaining long-term customer relationships
  • Immediately address any customer’s concern.  Request the involvement of other Company personnel as required.  Notify Team Leader of any major concerns and the action taken to resolve it
  • Never say or act as though something is not your job
  • Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
  • Provide backup support for other team members
  • Continually look for ways to improve our processes and ability to serve our customers effectively
  • Improve your personal performance on a continual basis, and suggest training programs or other opportunities for improvement to your Team Leader as they apply
  • Practice Shared Values

Teamwork 

  • Accountability – Take responsibility for our teams actions
  • Integrity – Never touch a dishonest dollar
  • Performance Excellence – Exceed our clients’ expectations
  • Innovation – Search for a better solution
  • Teamwork – Recognize that the group is stronger than any one entity
  • Use safe work practices in the office and promote safe practices in the field
  • Complete required safety training on time
  • Proper PPE equipment must be used at all times within industrial facilities and in construction zones 
  • Notify Team Leader or Safety Director of any unsafe conditions
  • Comply with all customer safety requirements during jobsite visits
  • Must have neat personal appearance
  • Must be courteous and diplomatic
  • Business is to be conducted with the highest level of personal integrity
  • Maintain a positive demeanor – keep a smile on your face and “in your voice”
  • Continue education for professional and personal growth

Safety

  • Use safe work practices in the office and promote safe practices in the field
  • Complete required safety training on time
  • Proper PPE equipment must be used at all times within industrial facilities and in construction zones 
  • Notify Team Leader or Safety Director of any unsafe conditions
  • Comply with all customer safety requirements during jobsite visits

Other Responsibilities

  • Must have neat personal appearance
  • Must be courteous and diplomatic
  • Business is to be conducted with the highest level of personal integrity
  • Maintain a positive demeanor – keep a smile on your face and “in your voice”
  • Continue education for professional and personal growth

HOW TO APPLY

Qualified applicants should send their resume to Christian Knipp by email at christian.knipp@knippservices.com, by fax at 316-265-1974 or by mail at Knipp Services, c/o Christian Knipp, PO Box 595, Wichita, KS 67201.   

 

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Job Title: Service Resource Coordinator    
Department: Service       
Team: Service       
Reports To: Service Team Leader & Field Leaders 

Primary Role

To provide excellent coordination of all scheduled and emergency service calls. Responsible for delivering positive, polished and professional interaction with customers, interoffice personnel and service mechanics at all times. To provide prompt and accurate invoicing for all work completed. To provide estimates to clients and account managers in a timely manner.

 Essential Duties & Responsibilities include the following. Other duties may be assigned.

  • Coordinates and schedules all service work for maintenance, quoted work, time and material, warranty, start-ups, emergency calls, training, meetings, on-call and any other directed activities.
  • Ensures that all calls are properly entered in the dispatch software system
  • Ensures all field schedules are updated and properly maintained.
  • Ensures proper information is obtained and entered for all service calls.
  • Ensures proper information is provided to the service mechanics to achieve proper execution, maximize utilization and deliver superior customer satisfaction.
  • Oversight for procurement of needed materials and supplies.
  • Prepare estimates by gathering proposals, specifications, and related documents. Identify labor, material, and time requirements by studying proposals and related documents.
  • Compute costs by analyzing labor, material, and time requirements.
  • Maintain a positive attitude and communicate professionally for all customer inquiries including but not limited to customer complaints, re-directing service mechanics in a fast paced changing environment.
  • Reviews documentation from service mechanics, vendors and customers to ensure proper filing, accounts payable, cost moves and billing are completed in a timely manner.
  • Reviews all tasking and open work orders to ensure timely and required work is performed.    
  • Provide proactive follow up with customers, service mechanics and interoffice to ensue outstanding issues are resolved and all commitments and expectations are met or exceeded.
  • Works with service mechanics, mangers and /or supervisors to resolve issues / problems in the field and helps provide solutions to improve on-going procedures.
  • Provides timely and accurate billing of T&M and quoted work.
  • Prioritizes workload and request to ensure customer and employee satisfaction are delivered.
  • Approves and process payroll for Service Technicians.
  • Creating customer site files as needed.
  • Enters data in software system to ensure proper billing rate and markup information are accurate and up to date.
  • Create invoices for all types of work
  • Issue purchase orders for job materials
  • Manage open call list / billing journal review

Measurement: 

  • Feed back from internal and external customers
  • Calls invoiced within the same week they are closed in the system
  • Accurately making notes in open calls to update status
  • Accurate invoicing and cost/accrual for contract cost

HOW TO APPLY

Qualified applicants should send their resume to Christian Knipp by email at christian.knipp@knippservices.com, by fax at 316-265-1974 or by mail at Knipp Services, c/o Christian Knipp, PO Box 595, Wichita, KS 67201.

 

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Job Title: Service Technician
Department: Service Department
Reports To: Service Team Leader
FLSA Status: Non-Exempt
Primary Role: With safety being our top priority, the service technician will be responsible for operating, repairing, and maintaining equipment including: HVAC equipment, building control system, systems involving electric and pneumatic air flow, water flow, gas/electric heating and cooling equipment, boilers, valves, apparatus and lines used in the distribution of heated, chilled or processed water, computerized building management system, variable frequency drive units, and computerized Maintenance Management System.

HOW TO APPLY

Qualified applicants should send their resume to Christian Knipp by email at christian.knipp@knippservices.com, by fax at 316-265-1974 or by mail at Knipp Services, c/o Christian Knipp, PO Box 595, Wichita, KS 67201.